Since last Wednesday 2/10 the USPS shipping delays are back in force. So, if your package stopped moving it’s not just yours. At this point it’s almost all of them. What’s alarming about it this time is it’s not just the Priority Mail but the Express Mail as well. To date not a single Express Mail order that we’ve sent since then has left the Hartford Distribution center. Right now, we’re absolutely not recommending anybody use the Express Mail shipping option. We haven’t sent any UPS packages since then. So, we can’t say yet if UPS is experiencing massive delays either. UPS does have a Service Alert up on their webpage saying they’re experiencing delays due to the severe weather. USPS has a service alert too on their webpage but says even less then the UPS one. Only, that they’re experiencing severe weather delays. I’m not sure why that would affect some of the places theses packages are going to because many of them wouldn’t have to cross any of the affected areas, and we haven’t really been hit that hard in Connecticut that we should be having these kind of delays.
We’ve been working hard the last couple of days to resolve the problem since we became aware of it. We still don’t have any official reason (or unofficial reason) for what’s going on. We’re assuming it has to be weather or coronavirus related because USPS was back to functioning whatever their “normal” is by the end of January. We have filed Help Requests for all the Express Mail at this point, and we’re working on filing them for the rest of the regular Priority Mail this afternoon. We’re still trying to get an answer as to why and how long. They haven’t answered any of our emails yet (they usually do eventually), and the local clerks don’t know anything.
Right now, we’re not recommending Express Mail at all, Priority Mail will almost certainly be delayed. We can’t vouch for UPS yet either. It might be better it might not be. We’ll update when we know something, or things start moving again.
